Contact and support
Version: draft 0.2 · Effective date: [TO BE CONFIRMED: publication date]
Official FluxVivo support channels. This page is a draft: remaining details will be completed by the owner before launch.
1. Who provides the service
Provider: MILSON RAMOS SILVA, sole trader in the United Kingdom.
Trading name: FluxVivo.
Address for correspondence and notices: 68 Devonshire Road, Ipswich, Suffolk, IP3 8AU, United Kingdom.
VAT number: [TO BE CONFIRMED: VAT number, if registered]. ICO registration (data protection fee): [TO BE CONFIRMED: ICO registration number, if applicable].
2. Support
Support email: support@fluxvivo.app.
Response time: within 2 business days. Support languages: [TO BE CONFIRMED: languages supported]. Support hours: [TO BE CONFIRMED: hours].
There is no guaranteed service level (SLA) or priority support on any plan.
3. Payments, invoices and receipts
Subscribers can update their card, download invoices and receipts and cancel their subscription in Settings → "Manage subscription". Payments are processed by Stripe [TO BE CONFIRMED: confirm the final model: Stripe as merchant of record (Managed Payments) or as payment processor].
4. Privacy and personal data
Personal data requests: privacy@fluxvivo.app. See also the Privacy Policy.